Privacy policy, cookies and protection of personal information.

Karaté Kyokushin Pointe-Claire

www.karatepointeclaire.com

Type of site : transactionnal

At Karaté Kyokushin Pointe-Claire, we attach great importance to protecting the personal information of our customers, employees and representatives. In accordance with the law on the protection of personal information in the private sector, we are committed to preserving the confidentiality of personal information collected in the course of our activities. The purpose of our privacy policy is to inform you about our practices regarding the collection, use, disclosure, retention and protection of your personal information. By providing us with your personal information, you agree to the terms of this policy and authorize us to process your information in accordance with it.

The purpose of this privacy policy is to inform users of our site of the personal data we will collect and the following information, where applicable:

The personal data we will collect on our site
How we use the data we collect
Who has access to the data collected
The rights of site users
Site cookie policy

1. Applicable laws

This policy complies with the laws set out in the Personal Information Protection and Electronic Documents Act (PIPEDA).

For residents of EU countries, the General Data Protection Regulation (GDPR) governs all data protection policies, regardless of where the site is located. This privacy policy is intended to comply with the GDPR. If there are any inconsistencies between this policy and the GDPR, the GDPR will apply.

For residents of the State of California, this Privacy Policy is intended to comply with the California Consumer Privacy Act (CCPA). If there are any inconsistencies between this document and the CCPA, state law will apply. If we find inconsistencies, we will modify our policy to comply with the relevant law.

For Quebec residents, this privacy policy is intended to comply with Bill 25. If we find any inconsistencies, we will modify our policy to comply with the relevant law.

2. Consent

2.1 Commitment to the protection of privacy

We are committed to protecting the privacy of our users. We collect and use personal information only with their explicit consent and in compliance with applicable laws.

2.2 Acceptance of the terms of our policy

By accessing our website or providing us with personal information, you agree to the terms of our privacy policy. This includes your consent to the collection, storage and use of your personal information in accordance with this policy.

You consent to this privacy policy and cookies.

2.3 Right to withdraw consent

You have the right to withdraw your consent at any time. However, this is subject to certain legal or contractual restrictions. We will inform you of the possible consequences of such withdrawal, such as the impossibility of supplying certain products or processing certain requests. Your decision to withdraw will be recorded in our files.

2.4 Exceptions to the need for consent

In certain exceptional circumstances, we may collect, use or disclose personal information without obtaining your prior consent. This may occur in situations where legal, medical or security imperatives make it impossible or impractical to obtain your consent. These situations include, but are not limited to, suspected breach of contract, fraud prevention or detection, or law enforcement purposes.

3. Collection of personal information

3.1 We collect personal information through various means, such as:

E-mails and communications with our customer service department
Online request forms (including appointments)
Shopping platform on our online store
Cookies and similar technologies on our website
Video surveillance

3.2 We may also collect information from third parties, such as :

A technology service provider such as an ordering platform or newsletter service.
A recruitment portal that allows candidates to submit their CVs and personal data.
Professional social networks such as LinkedIn for recruitment or marketing purposes.
A consultant who provides some of the services we offer our customers.
An agency responsible for answering questions or handling complaints from our customers.
A customer satisfaction survey company that collects feedback on our products or services.
An online payment service provider to process financial transactions.
A cloud computing company storing customer data.
A digital marketing company analyzing user behavior on our website.
An IT security service provider that monitors threats and protects data.
A customer relationship management (CRM) company that helps organize and analyze customer interactions.
A logistics provider that manages product delivery and collects information on recipients.

3.3 We may use advanced technologies to collect personal information, in particular to identify, locate or profile our customers (for example, to create consumer profiles). However, we are committed to protecting the privacy of our customers:

Responsible use of technology: We use these technologies only to improve our services and better understand our customers' needs.

3.4 Information exchanged automatically on our website

When you access our site, your computer and the site's server automatically exchange information. This communication is necessary for the server to transmit a file compatible with the computer equipment you are using. The information exchanged is as follows:

The domain name of your Internet service provider;
your IP address, the unique number assigned to your computer when it is connected to the Internet;
the type of browser (Explorer, Firefox, etc.) and operating system (Windows, Mac OS, etc.) used;
the date and time of your visit;
the pages you visit;
the address of the referring site, if you access our site from another site.

This information is stored and used on our website hosting platform (Wix) for technical and statistical purposes. It is used to count the number of visits, the most frequently visited pages, the technology used by visitors, the referring sites and the country of origin of visitors.

We are committed to being transparent about the use of these technologies and to respecting our customers' privacy choices.

4. Types of personal information collected

4.1 We collect various types of data, including but not limited to:

Personal identifiers (name, postal address, e-mail address, telephone number)
Technical or numerical information (IP address, online activities)
Financial information (payment details)
Health data (weight, sex at birth, health history, lifestyle habits, medication taken)
Demographic data (age, place of residence)

We are committed to protecting the confidentiality of the information you entrust to us. If you voluntarily communicate personal or otherwise confidential information, by e-mail or by form to subscribe to our newsletter or for a request, we use only the information required to enable our team to respond to your message or follow up on your request. Electronic correspondence is treated with the same confidentiality measures as other written documents.

4.2 Children's privacy

We do not knowingly collect or solicit personal information from children under the age of 14. By using our website, you represent that you are at least 14 years of age. If you are under 14, please do not attempt to send us any personal information. If we discover that we have inadvertently collected personal information from a user under the age of 14, we will attempt to delete that information from our files and records immediately. We also encourage website users under the age of 14 to ask their parents or guardians for permission before sending any information about themselves over the Internet.

If you believe that a child under the age of 14 has provided us with personal information, please contact us using the contact details provided in the next section.

5. Use of personal information

5.1 We use your personal information for a range of essential activities:

Answering inquiries: To respond efficiently to your requests and inquiries.
Transaction Management: To process payments and issue receipts for transactions.
Registrations and participations: To manage your registrations for events, training, newsletters, downloads from our website, or participation in webinars.
Human resources management: For internal management and administration of human resources, recruitment, employment contracts and service agreements.
Enhancement of user experience: Operation, maintenance and improvement of our website, personalization of your online experience, and provision of requested services and information.
Marketing communications: Sending relevant information, special offers and news, with the option to unsubscribe at any time.
User account management: Management of your user account to access various features of our site.

These uses are intended to enrich your experience with our services and facilitate efficient interaction with our organization.

5.2 We offer various options to allow you to control and limit the collection of your personal information. These options include:

Communication Choices: You can choose to receive our communications by different means (phone, SMS, email), or opt out of them altogether.
Account settings: When creating an account on our site, you have the option of opting out of certain services or loyalty programs.
Cookie management: Our site allows you to refuse or customize the use of cookies. Please note that blocking certain cookies may affect the accessibility and functionality of our site.
Granular consent: In most cases, when we collect information for specific purposes, you have the option of consenting only to certain uses of your data.

It is important to note that some of these options may limit your access to the full functionality of our service. For example, by refusing certain cookies, some parts of our website may not function as intended, or by choosing not to create an account, certain personalization features may not be available.

6. Sharing and disclosure of personal information

6.1 Personal information collected by our organization is accessible to specific categories of our staff and certain partner organizations, for the purpose of providing our products and services efficiently. For example:

Customer Service: Accesses contact information to respond to requests.
IT Department: Accesses technical data for support and maintenance.
Marketing Department: Uses data for advertising campaigns and market research.
Payment service providers: Access financial information for transaction processing.
Privacy and data security officers: Access information to ensure data security and protection against unauthorized access or cyber-attacks.
Legal consultants: Use data to ensure compliance with applicable laws and regulations.
Cloud service providers: Host data on secure servers, enabling information storage and retrieval.
Research and development partners: Access certain data to collaborate on new innovations or product/service enhancements.
Collection agencies: In cases of non-payment, certain information may be shared with external collection agencies.

We ensure that this information is used exclusively for the stated purposes and in a confidential manner. Data transfers outside Quebec are carried out within the framework of international collaborations, while ensuring adequate protection of information in accordance with the laws in force.

6.2 We may share user data processed on our website with the following third parties:

Wix Online Platform Limited: This website is hosted by Wix Online Platform Limited. Address: 1 Grant's Row, Dublin 2 D02HX96, Ireland. Wix.com is a data processor for visitors to our site. This means that Wix will only process the data of visitors to our site in accordance with our instructions and on our behalf. Wix.com will not process the data of visitors to our site in its own interest. To learn more about Wix's privacy policy, visit https://fr.wix.com/about/privacy.
Web site visitor analysis tools: This site uses web audience measurement tools. These tools collect information about your browsing on this site, which is stored on servers located in the United States, Canada and elsewhere.

These tools may communicate this information to third parties in the event of a legal obligation or when these third parties process the data on our behalf. The information collected by these tools includes, for example, the pages you visit, the date, time, duration and frequency of your visits, and the links you click on. The type and language of your computer's operating system, the name of your Internet service provider and your geographical location (region) are also part of the information collected. Your IP address is also collected, but anonymized (truncated) to ensure the confidentiality of your information.

Anonymizing an IP address prevents the identity of an Internet user from being known through it. These tools use the information collected only to produce statistics and reports on navigation on this site, enabling us to improve our electronic service delivery. Under no circumstances will the information collected on this site be linked to any other data held by the site.

Other disclosures: We undertake not to sell or share your data with other third parties, except in the following cases:
- if required by law;
- if required for any legal proceedings
- to prove or protect our legal rights
- to purchasers or prospective purchasers of this company in the event that we seek to sell the company

7. Links to other websites

7.1 Our website may contain links to third-party websites.

When you follow these links, you leave our website. Information exchanged at that point is no longer subject to our privacy policy. We recommend that you read the privacy statements of other websites you visit before providing any information.

8. Security of personal information

8.1 Security measures to protect personal information

To ensure the security and confidentiality of personal information, we adopt rigorous security measures, including both physical and technological aspects. Here are a few concrete examples:

Physical security: Use of electronic locking systems and security locks for access to offices, cabinets and filing cabinets, installation of surveillance cameras, and restricted access to areas where personal data is stored.
Access controls: Limiting access to personal data to authorized employees only.
Staff training: Regular staff awareness of data security best practices.
Monitoring and intrusion detection: Systems in place to monitor suspicious activity and detect potential intrusions.
Disaster recovery plans: Drawing up plans to rapidly restore data in the event of an incident such as a breakdown or cyber-attack.
Data encryption: Wix uses HTTPS, TLS 1.2+ and automatic SSL to ensure that data on our site (e.g. user data) is protected regardless of location.
AES-256, the strongest encryption available, encrypts user data at rest, so that it is protected during storage.
Wix provides two built-in levels of DDoS protection: one to protect us against incoming fraudulent traffic, and another to handle the massive traffic flow caused by a DDoS attack.
We assure you that our business is protected by Wix's international security standards and compliance with SOC 2 Type 2, PCI DSS Level 1, GDPR, CCPA, LGPD and ISO.
While we take every reasonable precaution to ensure that our user data is secure and that users are protected, there is always the risk of harm. The internet as a whole can be, at times, insecure and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

These measures are designed to protect personal information from unauthorized access, use or disclosure, and to maximize its integrity and confidentiality. While we make every effort to protect your personal data, it is important to remember that no method of transmission over the Internet or method of electronic storage is 100% secure. We therefore cannot guarantee their absolute security.

8.2 International data transfers

User data may be accessed, processed or collected in the following countries:

To the best of our knowledge, data is collected for statistical purposes by Wix and Google. It is not possible to define the exact countries of the servers on which data is transferred to these third parties. However, we are aware that some data may be collected in the following countries:

United States (Google Analytics)

Ireland (Wix)

8.3 Involvement of staff and/or board of directors

Each employee, director, volunteer, independent contractor or ad hoc advisor working on our Board of Directors' committees undertakes to respect the personal information we collect. In addition, these individuals undertake to maintain the confidentiality of information specific to our activities, and not to divulge it or use it for personal gain or for the benefit of others. This commitment exists from the moment the employee, director, volunteer, independent contractor or ad hoc consultant takes up his or her duties and continues indefinitely.

9. Retention and destruction of personal information

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use it to the extent necessary to comply with our legal obligations, to resolve disputes and to enforce our legal policies.

We will also retain usage data for internal analysis. This data is generally retained for a shorter period, unless it is used to enhance the security or improve the functionality of our website, or we are legally obliged to retain it for longer.

10. Your rights

10.1 Recognition and respect of your rights

As part of our privacy policy, we recognize and respect the fundamental rights of those affected by the personal information we hold. These rights include:

Right of access: Individuals have the right to consult the personal information we hold about them. For example, a customer may ask to see the data collected when registering for our service.
Right of rectification: If information is inaccurate or incomplete, individuals may request that it be updated. For example, an employee may request that his or her incorrect postal address be corrected in our files.
Right to de-index: Individuals may request that their personal information be withdrawn from distribution, or that any hyperlink associated with their name be de-indexed, if such distribution causes them harm or is in violation of the law or a court order. This right to erasure or oblivion allows individuals to control the availability of their personal information on the internet.
Right to lodge a complaint: In the event of concerns about the processing of their data, individuals may lodge a complaint in accordance with our established process.

Subject to applicable laws, upon receipt of a written request from an individual and after verification of their identity, we will inform the individual whether we hold personal information about them and will disclose that information to them.

We may refuse an individual access to his or her information in accordance with applicable laws, in which case we will give reasons for our refusal.

To facilitate these rights, the contact details of our Privacy Officer are clearly indicated for any questions or concerns. These measures ensure that individuals can exercise their rights with confidence and transparency.

11. Changes to the policy

This policy may be updated to reflect changes in our practices or legal requirements. Changes will be posted on our website. We encourage you to periodically review this privacy policy to stay informed of any changes.

12. Cookie policy

12.1 What are cookies?

A cookie is a small file consisting of letters and numbers that is downloaded to your computer when you access certain websites. In general, cookies enable a website to recognize the user's computer.

The most important thing to know about the cookies we set is that they are used to improve the user-friendliness of our website, for example by remembering site preferences and language settings.

12.2 Why do we use cookies?

We may use cookies and similar technologies for a number of reasons, for example: i) for security or fraud protection purposes, and to identify and prevent cyber-attacks, ii) to provide you with the service you have chosen to receive from us, iii) to monitor and analyze the performance, operation and effectiveness of our service and iv) to improve your user experience.

12.3 What types of cookies are used?

Functional cookies: We use these to remember any selections you make on our site so that they can be saved for future visits.
Analytical cookies: This allows us to improve the design and functionality of our site by collecting data about the content you access and engage with while using our site.
Targeting cookies: These cookies collect data about how you use the site and your preferences. This allows us to make the information you see on our site more promotional and targeted to you.

12.4 Table of cookies

Consult the table at the following address to find out which cookies are set by default on our site. Some cookies may be added by external applications such as Google Analytics, Facebook or others.

https://support.wix.com/fr/article/les-cookies-et-votre-site-wix

12.5 Your choices

To find out more about cookies, including how to see which cookies have been set and understand how to manage, delete or block them, visit :

https://www.allaboutcookies.org/fr/

It is also possible to prevent your browser from accepting cookies by modifying the relevant settings in your browser. You can usually find these settings in your browser's “Options” or “Preferences” menu.

Please note that deleting our cookies or disabling future cookies or tracking technologies may prevent you from accessing certain areas or features of our services, or may otherwise adversely affect your user experience.

To refuse and prevent your data being used by Google Analytics on all websites, please consult the following instructions: https://tools.google.com/dlpage/gaoptout?hl=fr.

12.6 Changes

We may modify this cookie policy from time to time. We encourage you to check this page regularly for the latest information on cookies.

13. Contact

Any requests or questions regarding this privacy policy may be sent to the person responsible for the protection of personal information at the following address

Contact name: Natasha Mongeau

By e-mail: nts@videotron.ca
By mail: 245G Boul. Pointe-Claire, Quebec H9R 3J1 - 514-758-9726

Policy effective date: September 14, 2023

Last update: October 14, 2024

Privacy policy, cookies and protection of personal information.

Karaté Kyokushin Pointe-Claire

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